Microsoft Surface & Surface Pro
"Kernel Power" Shut Down Bug
Here are a few ways you can fix the random "Kernel Power" shutdown issue that some Microsoft Surface and Surface Pro systems can have.
The issue seems to be tied to the Intel Graphics/Display driver and/or the associated Intel Graphics Command Center software settings.
Option 1: Update the display drivers to the latest version (from Intel, not Microsoft):
Option 2: Disable the "Panel Self Refresh" option in the Intel Graphics Command Center:
- Install the Intel Graphics Command Center from the Microsoft Store.
- Open up the Intel Graphics Command Center software after it has been installed
- Go to System > Power and look for "Panel Self Refresh"
- Turn it off for both "On Battery" and "Plugged In"
Option 3: Change the display drivers to the Microsoft Basic Display Adapter:
- Open the Device Manager.
- Expand "Display Adapters".
- Right-click on "Intel(R) Iris(R) Plus Graphics" and select "Update driver".
- Choose "Browse my computer for driver software".
- Choose "Let me pick from a list of available drivers on my computer".
- Select "Microsoft Basic Display Adapter" and click Next to install the drivers.
Option 4: Remove "Modern Standby" features and create a new (non-balanced) power plan:
- Open the Registry Editor and navigate to: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power".
- Change the "CsEnabled" value from '1' to '0'.
- Click OK and restart the Surface Pro.
- If you do not see the "CsEnabled" subkey, create it by right-clicking on "Power", selecting "New", and then click "DWORD (32-bit) Value" and typing "CsEnabled" as the value name, and then press Enter.
- Now you should be able to change the "CsEnabled" value from '1' to '0'.
- Click OK and restart the Surface Pro!
One or all of these tricks might be needed to correct the Kernel Power shutdown bug. But I have gotten the problem fixed for clients by using one, or all, of the tricks listed above!
Ransomware infections are a very real and very serious problem that general computer users, and businesses alike, should be prepared for!
- First off, the best prevention to start with is to have good security software installed that can protect you from Ransomware infections (such as Malwarebytes Anti-malware, Kaspersky Antivirus, etc).
- Secondly, have a good data backup system in place that follows the 3-2-1 backup rule to keep your data safe!
- The 3-2-1 backup rule simply states that you should have:
- 3 copies of your data (your main data and 2 backup copies)
- On two different media types (NAS drive and a thumb drive)
- With one copy off-site for disaster recovery (cloud backup, etc).
If you do get hit with a ransomware infection, the website below can help you identify which ransomware you were infected with and if there is a de-encryption tool available to help get your data/files back: https://id-ransomware.malwarehunterteam.com/
Pacific NW Computers
www.pnwcomputers.com
360.624.7379
