IT Advocacy Services - We Can Be Your Technology Advocate!

What Is an IT Advocate?

An IT advocate is an individual who supports and advises clients with their IT product/service needs, as well as any other technology-related needs. Not everyone has, needs, or can afford a CTO or a dedicated System Administrator to help with, and represent, their business. But now, you can hire Pacific Northwest Computers to represent your company in those roles, if and when that need ever arises! 

The IT Advocating Services that Pacific Northwest Computers Provides, Include:

• Liaison Responsibilities

• Investigate, Document & Resolve Product or Service Issues With Vendors/Providers

• Refer & Consult Clients on Recommended & Needed Technology Products/Services

• Conflict Resolution & Mediation with Vendors/Suppliers/Etc.

• Crisis Management & Crisis Prevention/Response

• Malware Attack Investigation, Documentation & System Improvements

• Data Breach Investigation, Documentation & System Improvements

• Data Loss Disaster Assistance, Policy Development & Data Loss Prevention System Development

• Information Technology Professional Witness for Legal/Court Cases

• Help Set Up Appointments for Needed Services or Support From Vendors/Providers

• Warranty Exchange/RMA Support

• Termination of Service(s) Support (Software Vendors, Services, Etc)

• General IT/Technical Advising

• HIPPA Consultation

• Technical Documentation Services

• Reading & Understanding Technical Documentation 

• Reading & Understanding Service/Setup Material & Instructions

• Implementing Needed Technical Procedures for Products & Services

• "On-Demand" IT Administrator/CTO Services: 

• Develop policies and procedures

• Recommend the use of technology to enhance products and services for a client's internal operations, as well as their customer's experience.

Jon Pienkowski

Pacific Northwest Computers

www.linktr.ee/pnwcomputers

360.624.7379

PNW Computers' Links And Recommended Software

PNW Computers' Links And Recommended Software

A basic list of software, tools, and utilities that we use and recommend!

We will update this list as much as possible! 

UPDATED LIST! CLICK HERE!!

Tools and Utilities:

• Hirens All-In-On Boot CD - Great utility CD with TONS of diagnostic software; HD manufacturers included!
  http://www.hirensbootcd.org/download/
• BleachBit - When your computer is getting full, BleachBit quickly frees disk space. When your information is only your business, BleachBit guards your privacy. With BleachBit you can free cache, delete cookies, clear Internet history, shred temporary files, delete logs, and discard junk you didn't know was there!
  https://www.bleachbit.org/
• GParted - GParted is a free partition manager that enables you to resize, copy, and move partitions without data loss. Some repair capabilities as well.
  http://gparted.sourceforge.net/download.php
• Memtest86 - MemTest86 is a free, thorough, stand-alone memory test for x86 architecture computers.
  http://www.memtest86.com/
• Offline NT Password & Registry Editor - This is a utility to reset the password of any user that has a valid local account on your Windows System.
  http://pogostick.net/~pnh/ntpasswd/
• HFSExplorer - HFSExplorer is an application that can read Mac-formatted hard disks and disk images. It can read the file systems HFS (Mac OS Standard), HFS+ (Mac OS Extended), and HFSX (Mac OS Extended with case-sensitive file names), including most .dmg disk images created on a Mac, including zlib / bzip2 compressed images and AES-128 encrypted images
  http://www.catacombae.org/hfsx.html 
• IsoBuster - IsoBuster is actually a CD/DVD and BD/HD DVD data recovery software that can interpret, open, and extract various CD/DVD/Blu-ray disk image files, including DMG.
  http://www.isobuster.com/download.php
• Revo Uninstaller Free - Revo Uninstaller lists the installed programs and components for all current users. With a choice of views, as well as a context menu, information on program components is available: program properties, their registry entries, and links to the manufacturer's website, for a start. The "Search" option finds installed applications just by typing the first few letters of their name. Revo Uninstaller Free scans for "leftovers" with advanced algorithms that are precise, fast, and very effective in searching for leftover Windows Services, Drivers, File associations, Shell Extensions, COM components, Windows Installer components, program settings, and more!
  http://www.revouninstaller.com/revo_uninstaller_free_download.html
• MyDefrag - MyDefrag (formerly JKDefrag) is a disk defragmenter and optimizer for Windows 2000/2003/XP/Vista/2008/X64. Completely automatic and very easy to use, fast, low overhead, with several optimization strategies, and can handle floppies, USB disks, memory sticks, and anything else that looks like a disk to Windows.
  http://www.mydefrag.com/Manual-DownloadAndInstall.html
• CUTEpdf Writer - Create PDF documents on the fly for Free! Portable Document Format (PDF) is the de facto standard for the secure and reliable distribution and exchange of electronic documents and forms around the world. CutePDF Writer (formerly CutePDF Printer) is the free version of commercial PDF creation software. CutePDF Writer installs itself as a "printer subsystem". This enables virtually any Windows applications (must be able to print) to create professional quality PDF documents - with just a push of a button! ALL FOR FREE!
  http://www.cutepdf.com/products/cutepdf/writer.asp
• VideoLAN VLC Media Player - VLC media player is a highly portable multimedia player for various audio and video formats as well as DVDs, VCDs, and various streaming protocols without external codecs or programs. It can also be used as a server to stream in unicast or multicast in IPv4 or IPv6 on a high-bandwidth network.
  http://www.videolan.org/vlc/
• Sumatra PDF Viewer - Sumatra PDF is a slim, free, open-source PDF reader for Windows. Sumatra has a very minimalistic design and is nowhere NEAR the security risk that Adobe Reader can be. Simplicity has a higher priority than a lot of features with Sumatra. It's small, secure, and starts up very fast.
  http://blog.kowalczyk.info/software/sumatrapdf/download-free-pdf-viewer.html
• Piriform Recuva - Accidentally deleted an important file? Lost something important when your computer crashed? No problem! Recuva recovers files deleted from your Windows computer, Recycle Bin, digital camera card, or MP3 player. And it's free!
  http://www.piriform.com/recuva

Security Software:

• Microsoft Security Essentials - FREE Antivirus software from Microsoft.
  http://windows.microsoft.com/en-us/windows/security-essentials-download
• Bitdefender Free - FREE Antivirus software from the folks at BitDefender!
  http://www.bitdefender.com/solutions/free.html
• Avast! FREE - FREE Antivirus software from Avast.
  https://www.avast.com/index
• Malware Byte's Antimalware - Excellent all-around "Anit-malware" program.
  http://www.filehippo.com/download_malwarebytes_anti_malware/
• Spybot Search & Destroy - The Swiss Army Knife of Security. Malware Removal, System Repair, and Optimization; must have in our opinion.
  http://www.safer-networking.org/spybots-own-mirror-1/
  **NOTE! During the installation of Spybot, a feature called "Tea-Timer" will attempt to install and run. DO NOT INSTALL or ARM THIS FEATURE! It can be very intrusive and create conflicts with other security software you may have installed.
• ADW Cleaner - AdwCleaner is a program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer. By using AdwCleaner you can easily remove many of these types of programs for a better user experience on your computer and while browsing the web.
  http://www.bleepingcomputer.com/download/adwcleaner/
• JRT (Junk Removal Tool) - Junkware Removal Tool is a security utility that searches for and removes common adware, toolbars, and potentially unwanted programs (PUPs) from your computer. A common tactic among freeware publishers is to offer their products for free but bundle them with PUPs in order to earn revenue. This tool will help you remove these types of programs.
  http://www.bleepingcomputer.com/download/junkware-removal-tool/
• UnHackMe - UnHackMe allows you to detect and remove a new generation of Trojan programs - invisible Trojans. UnHackMe is a very useful security utility for your operating system.
  http://www.greatis.com/unhackme/
• RKill - Automated malware disabling software! Allows you to set the stage for effective virus scanning and more efficiently find and remove viruses from your computer.
  http://www.bleepingcomputer.com/download/rkill/
• Windows Defender Offline Scanner - CD-Based Virus Removal Utility from Microsoft!
  http://blogs.technet.com/b/security/archive/2012/09/19/microsoft-s-free-security-tools-windows-defender-offline.aspx
• Trend Micro's HijackThis - HijackThis inspects your computer's browser and operating system settings to generate a log file of the current state of your computer. Using HijackThis you can selectively remove unwanted settings and files from your computer.
http://free.antivirus.com/hijackthis/
*Because the settings identified in a HijackThis log file can belong to both legitimate software and unwanted malware, it is important to use extreme caution when choosing to remove anything using HijackThis.
• TDSKiller - Kaspersky Lab has developed the TDSKiller utility that allows EFFECTIVE removal of rootkits.
  http://support.kaspersky.com/5350?el=88446

What is a rootkit!? A rootkit is a program or a program kit that hides the presence of malware (or itself) in a system. A rootkit for a Windows systems is a program that penetrates into the system and intercepts the system functions; Windows API. It can effectively hide its presence by intercepting and modifying low-level API functions. Moreover it can hide the presence of particular processes, folders, files and registry keys. Some rootkits install their own drivers and services in the system and they also remain “invisible".  

Software Sites:

• Filehippo.com - Great site that hosts TONS of updates and software titles; anything you can think of really.
• Ninite.com - Great "update-all-at-once" site that lets you install/update multiple programs without dealing with individual installers, prompts, etc. One download, one install; as many programs as you like!

Let us know of any issues with inks!

Updated 11/1/2013
pnwcomputers@gmail.com

New Computer Software To Have & Use: 101 *INCLUDING VIRUS CLEAN-UP HOW-TO!!

With all the software that is out there for surfing the web and for security, it can be kind of confusing which programs you should or should NOT use. Maybe you have a brand new computer that you need to setup. Or you are looking to get your current system spruced and/or re-secured. Or maybe you are looking to overhaul your system's software completely! Here are some of my recommended software programs that I personally like, use and recommend. As well as a basic "How-To" to help get you going on running virus scans and to assist with tuning up your computer!

Google’s Chrome Web Browser: 

The Web is all about innovation, and Chrome sets the pace with dozens of new features to deliver a faster, more secure and customizable Web browsing experience for all! Google Chrome raises the bar for security. The new malware and phishing protection helps protect from viruses, worms, trojans and spyware to keep people safe while surfing on the Web.

Microsoft’s Microsoft Security Essentials:

Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software. Microsoft Security Essentials is a free and effective antivirus that is easy to use, and is always kept up to date. So you can be assured your PC is protected by the latest technology. It’s easy to tell if your PC is secure — when you’re green, you’re good. It’s that simple. Microsoft Security Essentials runs quietly and efficiently in the background so that you are free to use your Windows-based PC the way you want—without interruptions or long computer wait times.

Malwarebytes' Anti-Malware (MBAM):

Malwarebytes' Anti-Malware is a high performance anti-malware application that thoroughly removes even the most advanced malware and spyware. With one of the fastest, most effective quick scans and malware removal capabilities on the market, this program is the perfect addition to your PC's defenses. The full version of the product includes a number of key features, including the ability to schedule updates and scans and most importantly, a real-time malware protection module that blocks malicious processes before they even start.

Safer Networking’s Spybot Search & Destroy:

Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. Spyware silently tracks your surfing behavior to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is also absolutely free.
**NOTE! During the installation of this program, a feature called "Tea-Timer" will attempt to install and run. DO NOT INSTALL or ARM THIS FEATURE! It can be very intrusive and create conflicts with other security software you may have installed.

Trend Micro's HijackThis:

HijackThis inspects your computers browser and operating system settings to generate a log file of the current state of your computer. Using HijackThis you can selectively remove unwanted settings and files from your computer. Because the settings identified in a HijackThis log file can belong to both legitimate software and unwanted malware, it is important to use extreme caution when choosing to removing anything using HijackThis.

Piriform's CCleaner:

CCleaner is a free PC optimization tool. It combines a system cleaner that removes unused and temporary files from your system and also a fully featured registry cleaner! CCleaner allows Windows to run faster, more efficiently and gives you more hard disk space. The best part is that it's Small, Fast and Free!

VSRevo Group's Revo Uninstaller Free:

Revo Uninstaller free lists the installed programs and components for all and current user. With a choice of views, as well as a context menu, information on program components is available: program properties, their registry entries and links to manufacturer's web site, for a start. The "Search" option finds installed applications just by typing the first few letters of their name. Revo Uninstaller Free scans for "leftovers" with advanced algorithms that are precise, fast and very effective in searching for leftover Windows Services, Drivers, File associations, Shell Extensions, COM components, Windows Installer components, program settings and more!

MyDefrag:

MyDefrag (formerly JKDefrag) is a disk defragmenter and optimizer for Windows 2000/2003/XP/Vista/2008/X64. Completely automatic and very easy to use, fast, low overhead, with several optimization strategies, and can handle floppies, USB disks, memory sticks, and anything else that looks like a disk to Windows. Why use this defragger instead of the standard Windows defragger? 

• Much faster. 
• Totally automatic, extremely easy to use.
• Optimized for daily use.
• Disk optimization, several strategies.
• Directories are moved to the beginning of the disk.
• Reclaims MFT reserved space after disk-full.
• Maintains free spaces for temporary files.
• Can defragment very full harddisks.
• Can defragment very large files.
• Can defragment individual directories and files.
• Can be run automatically with the Windows Scheduler.
• Can be used from the commandline.
• Can be used as a screen saver.
• Can be run from cdrom or memory stick.
• Sources available, can be customized.

Piriform Recuva:

Accidentally deleted an important file? Lost something important when your computer crashed? No problem! Recuva recovers files deleted from your Windows computer, Recycle Bin, digital camera card, or MP3 player. And it's free!

CUTEpdf Writer:

Create PDF documents on the fly — for Free! Portable Document Format (PDF) is the de facto standard for the secure and reliable distribution and exchange of electronic documents and forms around the world. CutePDF Writer (formerly CutePDF Printer) is the free version of commercial PDF creation software. CutePDF Writer installs itself as a "printer subsystem". This enables virtually any Windows applications (must be able to print) to create professional quality PDF documents - with just a push of a button! ALL FOR FREE!

VideoLAN VLC Media Player:

VLC media player is a highly portable multimedia player for various audio and video formats as well as DVDs, VCDs, and various streaming protocols without external codec or program. It can also be used as a server to stream in unicast or multicast in IPv4 or IPv6 on a high-bandwidth network.

VLC Media Player can play:

• MPEG-1, MPEG-2 and MPEG-4 / DivX files from a hard disk, a CD-ROM drive, and so on
• DVDs, VCDs, and Audio CDs.
• From satellite cards (DVB-S).
• Network streams: UDP/RTP Unicast, UDP/RTP Multicast, HTTP, RTSP, MMS, etc.
• From acquisition or encoding cards (on GNU/Linux and Windows only).

Sumatra PDF Viewer:

Sumatra PDF is a slim, free, open-source PDF reader for Windows. Sumatra has a very minimalistic design and is no where NEAR the security risk that Adobe Reader can be. Simplicity has a higher priority than a lot of features with Sumatra. It's small, secure and starts up very fast.


Google's Picasa Picture Manager & Editor:
Picasa is software that helps you instantly find, edit and share all the pictures on your PC. Every time you open Picasa, it automatically locates all your pictures (even ones you forgot you had) and sorts them into visual albums organized by date with folder names you will recognize. You can drag and drop to arrange your albums and make labels to create new groups. Picasa makes sure your pictures are always organized. Picasa also makes advanced editing simple by putting one-click fixes and powerful effects at your fingertips. And Picasa makes it a snap to share your pictures, you can email, print photos home, make gift CDs, instantly share your images and albums, and even post pictures on your own blog.

 Now here are some basic instructions on how to use the security programs we recommended above!

1. Double click on a security program’s icon; MS Security Essentials, Spybot, MBAM, etc...
2. Locates the program’s “Update” button and update the software;
3. You may need to click ok a few times but this process takes only a minute to download and install updates on a high-speed internet connection.
4. Once the program has been updated, select “Scan Now” or “Check for Problems” and run a system scan.
5. If you are given the option to run Quick or Full scan; always run the Full scan. This process can take an hour to a couple of hours to complete and will slow down the computer if you decide to use the computer as it scans.
6. Once the program says it’s completed its scan, delete or quarantine any and all findings; if the malware can’t be removed, contact Pacific NorthWest Computers ASAP!

• Run full scans with theyour security software every 2 weeks if you can; at-least once a month. All the security software is 100% free but can also bee purchased. During updates, these programs may pop up an ad for a purchasable version of themselves. But don’t be alarmed! Just simply click an available “later” or “ok” button or just close the box with its upper right "X" button.

• Use CCleaner to help with the “junk file cleanup” that needs to be routinely cleared for security and performance purposes. To do this, just find and double click the CCleaner icon and then simply click “Run Cleaner”. When it says it’s completed, you’re all done!

• Use MyDefrag to help keep the files on your hard drive organized as well as help to keep your computer and hard drive running the best that it can! At least once a month run a "System Disk Monthly" de-fragmentation on your "C:\" drive. If you have external hard drives, you can run a "Data Disk Monthly" de-fragmentation on those drives as well to help maintain optimal read/write performance. Also, there area Daily and Weekly defragmentions you can run for both types of hard drives as well.