Showing posts with label tech support. Show all posts
Showing posts with label tech support. Show all posts

Monday, December 1, 2025

New Computer Setup; Our Process



When you get a new computer, it should feel exciting; not stressful.

At Pacific Northwest Computers, our goal is to make your new system feel familiar, functional, and secure, while minimizing downtime and surprises.

Here’s a behind-the-scenes look at what we typically do during a new computer setup & migration, whether we’re working in-shop, onsite at your home or office, or remotely where possible.

Ryzen 9800X3D NO POST on B650 Motherboards

 


Ryzen 9800X3D NO POST on B650 Boards:
What You Need to Know


Upgrading to the new AMD Ryzen 9000-series is exciting; especially the 9800X3D, which promises top-tier gaming performance thanks to its stacked 3D V-Cache technology. But over the past few months, a trend has emerged: a noticeable number of these chips simply refuse to POST, even on fully compatible AM5 motherboards.


If you’ve dropped a 9800X3D into a B650 board and you’re staring at yellow + red debug LEDs (CPU + DRAM) with zero video output, you’re not alone. This article breaks down what’s going on, what’s not the problem, and whether switching to a 7800X3D or another CPU might save you a ton of trouble.

Wednesday, November 26, 2025

What To Do If You Are Compromised By A Scam/Scammer

 


What To Do If You Are Compromised By A Scam/Scammer

A Comprehensive Guide to Protecting Your Digital Life

Online security is becoming increasingly critical as more of our daily lives move onto the internet. Whether through hacking, phishing, tech support scams, or other malicious activities, account compromises can happen to anyone. This comprehensive guide provides detailed steps to help you respond effectively, recover your accounts, and protect yourself from future incidents.

IMPORTANT:
If you are in immediate danger or feel threatened,
Call 911 immediately.

Thursday, October 30, 2025

Portable Sysinternals Windows System Tester Utility

 



Portable Sysinternals System Tester Utility v2.2

The USB Toolkit Every IT Professional Needs in Their Kit!


For years, I've been carrying USB drives to client sites loaded with various diagnostic tools - Sysinternals utilities scattered across folders, batch files I'd written years ago, and a mental checklist of tests to run. It worked, but it was messy, inconsistent, and time-consuming. Every diagnostic session meant running tools manually, copying outputs, and cobbling together reports.

I thought: "There has to be a better way."

That frustration led to the creation of the Portable Sysinternals System Tester. A zero-dependency PowerShell solution that transformed my thumb drive into a comprehensive, professional diagnostic toolkit. What started as a personal automation project has evolved into a production-ready tool that IT professionals across the region now rely on for field diagnostics, baseline health checks, and client handoff reports.

Version 2.2 is OUT NOW!

https://github.com/Pnwcomputers/SystemTester/tree/Version2.2

Monday, April 28, 2025

Tutorial: Virus Scans and System Cleanup (PC)

 

Tutorial: Virus Scans & System Cleanup (PC)

1. Running a Virus Scan with Windows Defender (Microsoft Defender Antivirus)

Windows 10/11:

  1. Click the Start Menu and type Windows Security. Open it.

  2. In the Windows Security window, click Virus & threat protection.

  3. Under Current threats, click Quick Scan to immediately scan important areas of your computer.

  4. For a deeper scan:

    • Click Scan options under the Current threats section.

    • Choose Full Scan and click Scan Now. (This may take 1-2 hours.)

Notes:

  • Ensure that Windows is fully updated by checking Windows Update.

  • Threats found will be quarantined automatically or prompt you for action.

Wednesday, February 5, 2025

Free Technical Certifications

There are several free technical certifications available that can help build IT skills boost your resume and to start you on a path towards a career in IT. While some certifications are entirely free, others may require a small testing fee. Here are some of the best options:

Wednesday, July 10, 2024

Fake Tech Support Scam: What You Should Do!


A fake tech support scam is a type of fraud where scammers pose as legitimate technical support personnel from well-known companies to trick victims into giving them access to their computers, personal information, or money. Here’s how these scams typically operate and how to clean up your system if you did/do fall victim to this type of scam!